Most likely your browser is blocking the window.
Below is the FAQ from Internet Explorer about their pop-up blocker.
Frequently asked questions about the Internet Explorer Pop-up
Blocker
Many advertisers on the Internet use pop-up windows to display their
message in a way that is hard to miss. Internet Explorer allows you
to prevent most pop-up windows from appearing over pages you want
to view while you are using the Internet.
What is a pop-up window?
Pop-up windows are small Web browser windows that
are frequently used for advertising. They often open as soon as you
navigate to a Web site, whether you want to see them or not. They
might open when you click a link or button on a Web site, and they
might open either over or under the window you wish to view.
Some pop-ups that you open by clicking a link or button
are helpful. For example, if you click an image to see a larger version,
it might open in a pop-up window. Or if you are buying concert tickets
online, you might click a link to see a seating diagram that opens
in a pop-up window.
How do I set Internet Explorer to block pop-ups?
Pop-up Blocker is on by default. You should only need
to turn it on if someone has turned it off.
Can I still see a pop-up that Internet Explorer blocked?
Yes. Follow the steps below (the Information Bar has
to be visible to do this):
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In Internet Explorer, underneath the Address Bar,
click the Information Bar when it notifies you that a pop-up window
has been blocked.
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Click Show Blocked Pop-up. Internet Explorer
might block multiple pop-ups at one time. If this happens, click
Pop-up Blocked and then click Show Blocked Pop-up.
In some cases, the Web site might display a different
pop-up than the one that was blocked, or not show a pop-up at all.
How do I see pop-ups from a specific Web site?
The default settings for the pop-up blocker allow
you to see pop-ups that are opened when you click a link or button
on a Web site. There might be some Web sites that you visit on a regular
basis, and you want to see the pop-ups displayed by those sites. Just
follow the steps below:
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Open Internet Explorer.
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On the Tools menu, point to Pop-up Blocker,
and then click Pop-up Blocker Settings.
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In the Address of Web site to allow box,
type the address (or URL) of the Web site you want to see
pop-ups from, and then click Add.
I turned on the pop-up blocker but I still see some pop-ups. Why?
There could be several reasons for this.
-
You could have software on your computer that
is launching pop-ups. To stop these pop-ups, you will have to
identify the software, then remove it or change its settings to
stop it from launching pop-ups.
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Some windows with animated content are not blocked.
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Internet Explorer will not block pop-ups from
Web sites that are in two Web content zones: Local intranet
or Trusted sites.
Steps to remove a site from Web content zones
that allow pop-ups.
-
-
On the Tools menu, click Internet
Options.
-
-
Click the Web content zone you want to block
pop-ups from, and then click Sites.
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If you are removing a Web site from
the Local intranet zone, click Advanced, and
then go to step 5.
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In the Web sites box, click the Web
site you want to block pop-up windows from, and then click
Remove.
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Internet Explorer will not block pop-ups that
have been added to the list of sites you allow pop-ups from.
Steps to change which sites are allowed to
show pop-ups.
-
-
On the Tools menu, point to Pop-up
Blocker, and click Pop-up Blocker Settings.
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In the Address of Web site to allow
box, click the Web site you want to remove from the list,
and then click Remove.
I don't want to see pop-ups, even if they are launched when I
click a link or button on a Web site. Can I set Internet Explorer
to block those also?
Yes. Follow the steps below:
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Open Internet Explorer.
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On the Tools menu, point to Pop-up Blocker,
and then click Pop-up Blocker Settings.
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Select the High setting in the box near
the bottom of the dialog box.
If you want to see pop-ups that are blocked when you
have this setting turned on, hold down the CTRL key while the window
opens.
How do I change the Pop-up Blocker settings?
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Open Internet Explorer.
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On the Tools menu, point to Pop-up Blocker,
and then click Pop-up Blocker Settings.